The one thing - and it was a big thing- that absolutely frustrated us about this resort had to do with Covid precautions. Website needs to be transparent about what is open and closed (be aware that although the movie theater is still listed on the site, it is not open) and about the fact that their open air / outdoor Covid rules are beyond restrictive. How does this make sense? Add in the fact that the pool is not heated (what five star resort doesn’t have a heated pool) and elevators that keep getting stuck (we spent 30 minutes in one yesterday), and I would not recommend this resort to anyone trying to have a fun family vacation. Because apparently one liquid cannot be carried during Covid while another can. But ask for an ice water and that’s not allowed. Also, if you want a sprite delivered poolside - no problem.
Again - they are outside - and resorts we have visited this year have had outdoor hot tubs open. How does one get sun with a mask over the face? Additionally, the website doesn’t tell you this but all hot tubs are closed due to Covid.
Even OUTSIDE by the pool Ans more than six feet apart, they are requiring masks.
However, the policies here are downright ridiculous. We are a very Covid conscious family and have been distancing and wearing masks since day 1.